Wednesday, August 09, 2006


The other day I called a customer service line. Middle of the day, big company, lots of people probably trying to get through. No surprise, I ended up on hold.

All of a sudden a recorded message came on and said "Please hold for the next available representative."

Really? I get the next available person? That's pretty messed up -- what about all the other people on hold?

So I hung up.

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